Facebook Cafe

Facebook Cafe Privacy Policy

Facebook Cafe (the "App")

Effective date: 06 OCT 2026 Last updated: 06 OCT 2026

Facebook Cafe ("we", "us", "our") operates the Facebook Cafe mobile application and related ordering services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the App, you agree to this policy.

1. Information We Collect

a) Information you give us

Account details: name, email address, phone number, and password. Passwords are stored in hashed form, never in plain text. Sign-in with Google: if you choose Google Sign-In, we receive your name and email address from your Google account. Delivery addresses: address lines, pincode, and the map pin (latitude and longitude) you save for delivery. Order information: items ordered, order type (online, dine-in table, takeaway), contact phone, order notes, coupons applied, and order history. Images: photos you choose to upload, for example with a refund or order issue request.

b) Information collected through your device permissions

Location (precise and approximate): used to detect your current location, fill in your delivery address, and check whether you are inside our delivery radius. We only access it while you use the App, and only if you grant permission. Microphone: used for voice search and voice ordering. Audio is processed by your device's speech-recognition service to turn speech into text. We do not store your voice recordings. Notifications: used to send order status updates. Camera / photo gallery: accessed only when you choose to attach an image.

c) Payment information Payments are processed by Razorpay. We do not see or store your full card number, UPI PIN, CVV, or net-banking credentials. We store only payment records such as the payment ID, amount, status, and method type.

d) Automatically collected information Basic technical data such as device type, app version, and error logs, to keep the App working and secure.

2. How We Use Your Information

To create and manage your account and authenticate you To take, process, deliver, and track your orders, including live status updates To process payments, refunds, and settlements To check delivery availability and calculate delivery To contact you about your orders (calls, SMS, or notifications) To apply offers and coupons To provide voice search and ordering To improve the App, prevent fraud, and fix problems To comply with legal obligations We do not sell your personal information.

3. Who We Share Information With We share information only as needed to run the service: Razorpay: to process payments Google / Firebase (Google LLC): for authentication (Firebase Authentication and Google Sign-In) Our hosting and database providers: to store and serve your data securely Delivery staff or restaurant staff: your name, phone number, and delivery address, so your order can be prepared and delivered Legal authorities: when required by law, or to protect our rights, users, or safety These providers have their own privacy policies and handle data under their own terms.

4. Data Retention We keep your account and order information for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal, tax, and accounting requirements. When you delete your account, we delete or anonymise your personal data, except records we must keep by law (for example, payment and transaction records).

5. Your Choices and Rights Access and update: you can view and edit your profile and saved addresses in the App. Permissions: you can turn off location, microphone, camera, or notification access at any time in your device settings. Some features, such as delivery detection and voice search, will then not work. Account deletion: you can request deletion of your account and data by emailing us at [support email] from your registered email address, or [in-app path, if available: Profile → Delete Account]. We will process the request within [30] days. Marketing: you can opt out of promotional messages at any time. Order-related messages will still be sent.

6. Data Security We use reasonable safeguards, including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Children's Privacy The App is not meant for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

8. Third-Party Links The App may link to third-party services (for example, maps or payment pages). We are not responsible for their privacy practices.

9. Changes to This Policy We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the App after changes means you accept the updated policy.

10. Contact Us

Facebook Cafe

Email: [email protected]

Phone: 9111333243