Privacy Policy — AfterRing

Privacy Policy

1.1 Introduction

After Rings provides WhatsApp Automation Services that enable businesses to automate customer communication, lead management, notifications, and support through WhatsApp. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our services, you agree to this Privacy Policy.

1.2 Information We Collect

A. Account & Identity Information

• Name / Business Name
• Email Address
• Mobile Number
• Company Information
• User Profile Details
• WhatsApp Business Account Information

B. WhatsApp & Communication Data

• Customer phone numbers
• Message content sent and received through automation
• Message delivery status and timestamps
• Lead information collected through WhatsApp conversations
• Chat history and interaction logs
• Campaign and broadcast message details

C. Platform & Device Data

• Device type and operating system
• Browser information
• IP address
• Application usage statistics
• Login session information
• Diagnostic and error logs

D. Payment Information

• Subscription plan details
• Billing information
• Transaction metadata
• Payment status records

Payment card details are processed securely by third-party payment gateways. We do not store complete card information.

E. Optional Features

• Push notification tokens
• CRM integration data
• Contact synchronization (only when explicitly enabled)
• Third-party platform integrations

We do not sell your personal data to third parties.

1.3 How We Use Information

We use collected information to:

• Create and manage your account
• Authenticate users and secure access
• Deliver WhatsApp automation services
• Process customer communications and campaigns
• Generate analytics and reporting dashboards
• Manage leads and customer interactions
• Process payments and subscriptions
• Improve service performance and reliability
• Provide customer support
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations

1.4 WhatsApp Message Processing

Messages sent through our platform may be processed using cloud infrastructure and authorized service providers to facilitate message delivery, automation workflows, chatbot responses, analytics, and reporting.

All processing is performed solely for providing the requested service. Users are responsible for ensuring compliance with applicable laws and obtaining any necessary customer consent before sending messages.

1.5 Legal Basis & Consent (India)

By using our services, you voluntarily provide business and customer communication data necessary for WhatsApp automation.

You are responsible for ensuring compliance with applicable Indian laws, including data protection requirements, telecom regulations, WhatsApp Business policies, and customer consent requirements where applicable.

1.6 Sharing of Information

We may share information with:

• WhatsApp Business Platform providers
• Cloud hosting providers
• CRM and integration partners
• SMS and OTP service providers
• Payment gateways
• Analytics and monitoring providers
• Government authorities when legally required

We share only the information necessary to provide and maintain our services.

1.7 Data Storage & Security

We implement reasonable technical and organizational security measures, including:

• Data encryption during transmission
• Secure cloud infrastructure
• Access control mechanisms
• Authentication and authorization systems
• Regular security monitoring

While we strive to protect your information, no method of transmission or storage can be guaranteed to be 100% secure.

1.8 Data Retention

• Account information: Retained while your account remains active
• Message records: Retained for operational and reporting purposes
• Lead and customer data: Retained until deleted by the user or account termination
• System logs: Retained for a limited period for security and troubleshooting

Upon account deletion request, personal data will be deleted or anonymized within a reasonable timeframe unless retention is required by law.

1.9 Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your account and associated data
• Withdrawal of optional consents
• Export of your available data

For privacy-related requests, contact:

Email: support@[yourdomain].com

1.10 Children’s Privacy

Our services are intended for business users and individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 18 years of age.

1.11 Third-Party Services

Our platform may integrate with third-party services including:

• WhatsApp Business Platform
• Payment gateways
• CRM systems
• Cloud hosting providers
• Analytics tools

These third-party services operate under their own privacy policies and terms.

1.12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.